Garage Door Repair in Baltimore Metro Area - Page 6

Jim Saunderson (Patti Saunderson on account)

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Conversation started with: "These garage doors, pulleys, cables, and motors are 20 years old and are worn out." He started by trying to replace both garage doors with entirely new systems. At that point, I had no trust whatsoever of the technician trying to help me. It was all about how stupid I was to bite for a $12,000+ bill. I told him to write me up for the minimum service charge and leave. He asked what I wanted done. One set of door springs. He insisted on replacing the cable and 4 pulleys. I probably should have just said thanks and let him go. Previously I had worked with troubleshooters on my side vs used car salesmen from Precision. I don't know if that is what you now expect from your salespeople, but it was definitely a different experience and I will be sharing that with my friends and neighbors. My minimum recommendation totally resolved my problem (completed 45 minutes after arrival). Given the beginning of the conversation, I still feel like I was taken advantage of rather than helped to resolve the problem with least expense. Is your new company philosophy to prey on unknowing customers? Seems so. Shame on you. You made a lot on this visit. Probably will look someplace else for service next time, and certainly whenever I need a replacement for the whole system. Reputation definitely not what it used to be.

Kelly Mazzella

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Was very kind and easy to work with. Would def recommend and use again.

CH

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The techs were on time, very knowledgeable and professional. They took their time to explain in detail what was needed and why it was needed. Patient and had no problem answering my questions to ensure I understood. Job well done.

dennis warren

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Could not ask for better service! Scheduled repair request, Technician Darryl Mayzck sent an e-mail introducing himself and confirming the appointment. Promptly arrived on time. Completely explained the process he would be following, inspected the garage door for potential problems causing the door to shake badly when lowered. Advised that the rollers appear to have excess wear and should be replaced. Provided a quote to complete the work within ten (1) minutes. Agreed to price and signed agreement. Work complete with 45 minutes or so. Garage door now works as good as if it were new. Shared with me his suggestions for repairs to be considered in the future and provided an cost estimate. FANATASTIC EXPERIENCE!! Darryl gets a 10 out of 10 for his professionalism, thoroughness and knowledge. Thank you!

Jen McCumber

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fred Parsons was so friendly and pleasant to be around. He gave me info with a lot of knowledge on new doors. Explained everything I wanted to know within minutes. I was happy with the price and quality. Can't wait for installation day! After Fred left my husband looked at me and said what a supper nice guy!!

Taccara Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door spring broke unexpectedly on a Monday morning—definitely not the best start to the week! Thankfully, I was able to get a representative on the phone quickly, and they immediately gave me a convenient four-hour arrival window. Brett Evans was an absolute pleasure to work with. He was incredibly knowledgeable and diagnosed the issue right away. I really appreciated that he offered us three different pricing options, allowing us to make the best decision for our budget and family. While inspecting the door, Brett also caught a separate issue at the base that needed attention and fixed that too. He had everything back up and running perfectly in just under two hours. You truly can't beat smooth, reliable, same-day service. Thanks again, Brett!

Rob Jenkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Daryl and the team did a great job. I went on line on Thursday evening and scheduled for Saturday. Friday I received a text and call confirming my online appt request. I shared with Daryl the issue, he assessed and provided quote. He was done in about an hour. The costs were very fair.

Sherrie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito did a fantastic job evaluating my current system and explaining the possibilities in a way that I could easily understand. He was courteous, caring, and a pleasure to work with. I did not expect that once I accepted the work it would be done the same day but it was! Door opener, springs, keypads... everything except the actual door and rails. Keep up the great work, Tito!

John Williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a fantastic experience with Bobby from Precision Doors. My garage door was stuck closed, one track was bent and it refused to open trapping my car inside. He was prompt, arriving exactly when he said he would, and was very professional. Instead of immediately pushing for expensive replacements, he clearly explained the issue and offered a few different repair options. He worked quickly, ensured the door was safe and balanced. The door has never worked better. It is quieter now than it was when it was brand new 16 years ago.

Paul Santucci

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician Tyler Wasson was unbelievable. Very Knowledgeable and professional. The whole process from the first call to Tyler coming out was seamless. Would recommend for anyone having issues with their garage door.

K. Swinton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We've used Precision in the past, and they've come through every time. Because garage doors never break when it's convenient. When the springs broke this time, they were able to move us up to an earlier slot on the weekend and offered us four options to fix the problem at various price points. The tech was knowledgable, courteous, and eficient, and professional. He had all the tools to do the repair with him. He made sure the cars stuck in the garage were safe from any damage at all times. If we have an issues in the future, we'll use them every time.

Katherine Khandjian

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is my second experience with Precision Door and I highly recommend this company. Nick was my technician and he easily assessed the problem and was able to correct it to my complete satisfaction. It’s refreshing to find a company that does right by the customer and has a knowledgeable and skilled technician.

B. F.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito C. is just wonderful! He is very knowledgeable about garage doors and is such a pleasure to deal with. Back in January one of our garage door springs broke and Tito was the tech that took care of that. Now another door broke a spring and today he fixed that one. Each time he inspected the entire door, gave his professional recommendations and then presented various options/prices ranging from just replacing the spring, to replacing bearings/rollers to improve the door function, all the way up to replacing the opener. In our case, for each door, the openers and most of the parts were the originals from when the house was built and they had been showing their age so we opted to fix everything while he was here. But had we selected just replacing the spring I'm sure he would have been just as happy to do that for us. It was totally our choice.

Jack Mclaughlin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyler Johnson is a credit to your company. He arrived in a timely manner and was extremely knowledgeable, efficient and courteous.

Sammie Hayas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for being so prompt. The tech was so helpful and polite at all times. I havr used your company twice before and would again.

Leslie Simmons

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast, cheap, good

Mike Capshaw

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door sensor quit working so I decided to replace both sensors figuring that would be an easy fix. Wrong. Changing the sensor was not difficult yet the door would still not function. The Manufacturer suggested that I call Precision and happily they set up an appointment for the next morning. Precision immediately emailed and texted an appointment confirmation. The Tech, Jared, sent a text and phoned me to confirm his arrival time. He quickly diagnosed that the wiring had issues, showed me a repair estimate and had the wiring fixed and door working within 15 minutes. I was really impressed with the professionalism and courteousness of this Technician. The repair invoice was very reasonable and the overall experience was an A plus! Great company!

Bernard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby Schoar was our technician. He was prompt, very professional and really knew what he was doing. He was very good at explaining what we needed and why. We had new tension springs and a new garage door opener installed. He programmed everything and made sure we understood how to access all of the features before he left. My wife and I were very pleased and we would recommend Precision Garage, especially Bobby Schoar, for your next garage door repair or installation.

Linda King

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You were great ! Precision Garage you and your team I would highly recommend. Both Fred ( sales ) and JR ( installer ) were awesome ! Very knowledgeable and professional . They put me the customer first to make sure I was satisfied but more importantly that I had a good understanding of garage make, materials , operation , the pros and cons . This showed care concern to make sure I purchased the best correct product . Thank you Fred and thank you JR who installed my door / complete system in pouring rain .

Toye Latimore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door has always been our “go to” contractor to repair any garage door problems. Our Technician, Austin Evans was excellent. He arrived on time, diagnosed the problem and provided us with options to have the door repaired. Very professional, knew his craft and completed the job on a late Friday night. We will continue to patronize Precision Garage Door because they are always available to come out, within 24-48 hours, they are friendly and customer service oriented. Austin did a great job and repaired the door. Outstanding job. Dr. Toye Latimore & Wayne Latimore

Dana Soddu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby was great. He went over everything and did an excellent job. My garage door works much smoother, quieter, and seals to the floor like it should. Thanks, Dana Victor Soddu

Julie Diamond

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Tyler, was professional and courteous. He showed up on time and repaired our garage door quickly. Works great now! Highly recommend Precision Doors!

Rose-Marie Frantz-Balbi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This company proved to be the best we have ever used and Tito Cruz did the MOST FABULOUS job for us. I don't think there is a better guy for this work out there anywhere! He was so personable and respectful! I will be referring them and we will be requesting Tito only for anything we need in the future, thanks for your prompt service and for blessing us with sending him to do the Job! Rose-Marie & John

Emily Rockefeller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My automatic garage door wasn't working. Precision sent out a team the day I called, and they kindly pointed out the very simple (can do myself in the future) fix for no charge. Feeling a little dumb but very grateful for the quick service. Thanks!

Jonathan Fisher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito is the BEST! Very professional, extremely polite, and very friendly. Highly recommend Tito and Precision Garage Door Service!

David Landolfi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On time, great interaction providing what my issues were and how they could be solved. They did not pressure sell only provided facts and options. The work I decide to have done was expertly done and in a short time. I highly recommend this company.

Clarence Ross

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The servicemen were customer friendly, timely and informative. Gave me the what, how, where and reasonable cost. Thanks

Tracy Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional knowledgeable, and eager to understand, customers concerns. Prices are acceptable and affordable.

Theresa H

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

All my expectations were met. Bobby represented your Company. He was friendly, professional, and helpful. He diagnosed the problems, fixed the problems, and worked very efficiently. He was patient and answered all questions that I asked. I will not hesitate to call Precision Garage Door if/when another problem occurs.

Myrna Pimentel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had the problem (garage door not opening) late yesterday afternoon, a technician came first thing in the morning. By mid morning problem was resolved. Jesse the technician was courteous, professional and I felt very honest with his assessment of the problem and resolution.